Avid readers may recall that, back when we boarded, there was some confusion surrounded the confiscation of passports. This continued on arrival at Southampton, when all passengers who had joined in Hamburg (some had remained onboard from an earlier voyage) were asked to collect their passports before disembarkation from one of the meeting rooms.
We thought we had arrived early for this process, only to find that half the ship was already waiting in line, where we then spent half an hour standing and waiting. While we appreciate the border control formalities are outwith the sphere of Cunard’s influence, it would have been nice if the whole process, and rationale behind it, had been explained in a letter. As it was, there was an unnecessary level of confusion and anxiety among many passengers.
That being said, once our passports were retrieved, the rest of disembarkation was a breeze and we were sitting on a train at Southampton Station in a matter of minutes.